Rethink the essentials

800-878-1147  www.offess.com  email: mozysupport@offess.com

FAQ

Why is my first backup taking so long?

The time your first backup takes depends on how many files are selected, how big each file is, and how fast your upload speed is. It is normal for your first backup to take a long time. You can use your computer while it backs up. You can also turn your computer off if necessary. The next time a backup begins, an interrupted backup session resumes where it left off. Reported progress for every backup begins at 0% because it does not include progress made during previous sessions.

How long does Mozy keep files I delete from my computer?

Mozy does not permanently keep files you delete from your computer. Files you delete from your computer or deselect from backing up are available to recover during a grace period, in case the deletion was not intentional. For MozyPro accounts, the grace period is 60 days.

When does an account expire?

Paid accounts in good standing never expire automatically. As long as a valid payment method is on file, accounts automatically renew according to the terms of the selected plan and type of account.

Can I change the encryption key type for backing up my files?

Not without uninstalling the Mozy backup software, then reinstalling it and backing up all your files again.

Why can't I see my old backups on my new computer?

If you used the "replace computer" process while installing the Mozy backup software on a new computer and the first backup is finished, you can still see your old backups from which to restore or download files. You need to change the date to a time before the Mozy backup software was installed on the new computer.

How do I sync another computer?

The process of linking or adding another computer for syncing is the same as linking the initial computer.

How do I email files from my iOS device?

From your iOS device, you can email files you have backed up with Mozy. You can also email files from your sync folder.

  1. Open the Mozy mobile app, and then enter your passcode if necessary.
  2. Browse to the appropriate file, then tap the file.
  3. Tap Share, and then tap Email File. An email opens with the file attached.
  4. Enter the recipient's email address in the To field, then tap Send.

How do I share backed up files with apps on an Android device?

From your iOS device, you can email files you have backed up with Mozy. You can also email files from your sync folder.

  1. Open the Mozy mobile app, and then enter your passcode if necessary.
  2. Browse to the appropriate file, and then touch and hold the file.The File Options menu appears.
  3. Tap Share.
  4. Tap the application you want to share the file with, and then follow the instructions on the screen.

Contact Us For Assistance

Reach us via the live chat button to the left, by phone at 800-878-1147, or use this form to send us an email. Please describe the issue you are experiencing in the body of the email.

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Main | MozyPro | Support/FAQ